Terms of service

Last updated: March 2026

Overview

Welcome to DUCO B2B Webshop (the “Services”). The terms “we”, “us” and “our” refer to DUCO B2B Webshop. We operate this online store, including all information, tools, products and services presented here. The Services are powered by Shopify, which enables us to provide access and transactions.

By visiting, accessing or using the Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you should not use the Services.

1. Access and Account

  • You confirm you are of legal age in your jurisdiction.
  • You may be required to provide information such as email, billing, payment and shipping details.
  • You warrant that all provided information is accurate and complete.
  • You are responsible for safeguarding your account credentials.

2. Our Products

  • Product colors and appearance may differ based on device settings.
  • No guarantee is made that product appearance will meet expectations.
  • Product descriptions may change at any time.
  • We may discontinue or limit products at our discretion.

3. Orders

  • Placing an order constitutes an offer to purchase.
  • We may accept or decline orders at our discretion.
  • Payment must be successful before an order is accepted.
  • Order cancellation may not always be possible after acceptance.
  • Returns follow our Refund/Return Policy.
  • Purchases must not be made for resale unless explicitly approved.

4. Prices and Billing

  • Prices, promotions and discounts may change without notice.
  • Prices do not include taxes, shipping, customs or handling fees unless stated.
  • You agree to maintain accurate billing and contact information.
  • You confirm authorization to use the provided payment method.

5. Shipping and Delivery

Shipping is governed by our Shipping Policy. We are not responsible for carrier delays, customs processing or events outside our control. Risk transfers to you upon handover to the carrier.

6. Intellectual Property

All content on the Services is the property of DUCO B2B Webshop, Shopify, or their licensors, and is protected by applicable intellectual property laws. Unauthorized reproduction, modification, distribution or public display is prohibited.

7. Optional Tools

  • You may access third‑party tools provided “as is.”
  • We are not responsible for their content, functionality or terms.

8. Third-Party Links

External links may appear on the Services. We are not responsible for their content or any consequences of accessing third‑party sites.

9. Relationship with Shopify

DUCO B2B Webshop is powered by Shopify, but Shopify is not responsible for transactions between you and DUCO. You release Shopify from claims arising from such transactions.

10. Privacy Policy

Your personal data is handled according to our Privacy Policy and Shopify’s Privacy Policy

11. Feedback

By submitting feedback or content, you grant us a perpetual worldwide license to use it for any purpose. You confirm you have rights to the submitted content.

12. Errors, Inaccuracies & Omissions

We may correct errors or update information at any time, including after you submit an order.

13. Prohibited Uses

You may not use the Services to:

  • Violate laws
  • Infringe IP rights
  • Harass or harm others
  • Spread malware or malicious code
  • Impersonate individuals
  • Bypass security features

14. Termination

We may terminate access at any time without notice. Obligations accrued prior to termination remain active.

15. Disclaimer of Warranties

The Services and products are provided “as is” without warranties of any kind, unless required by law.

16. Limitation of Liability

We are not liable for indirect, consequential, incidental, punitive or special damages related to your use of the Services.

17. Indemnification

You agree to indemnify DUCO B2B Webshop, Shopify and affiliates against claims arising from your use of the Services or breach of these Terms.

18. Severability

If any provision is unenforceable, the remainder of the Terms continues in effect.

19. Waiver; Entire Agreement

Failure to enforce a provision is not a waiver. These Terms constitute the full agreement between you and DUCO B2B Webshop.

20. Assignment

You may not assign your rights without approval. We may assign ours without notice.

21. Governing Law

These Terms are governed by the laws of Belgium. You consent to the jurisdiction of the courts of West Flanders, Division Veurne.

a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; }

22. Headings

Headings are for convenience only and do not affect interpretation.

23. Changes to Terms of Service

We may update these Terms at any time. It is your responsibility to review them periodically. Material changes will be communicated when required.

24. Contact Information

  • Trade number: 0456.974.225
  • Trade name: Vero Duco NV
  • Phone number: +32 58 33 00 33
  • Email address: b2bwebshopsupport@duco.eu
  • Physical address: Handelsstraat 19, 8630 Veurne, Belgium
  • VAT number: BE 0456.974.225